SUBSCRIBE & SAVE TERMS & CONDITIONS
Welcome to the terms and conditions (''Terms'') for our Subscribe & Save program (''Subscribe & Save''). These Terms are between you and K18, Inc. and/or its affiliates (''K18'', ''we'', or ''us''), and govern your and our respective rights and obligations. These Terms constitute the entire agreement between you and K18 relating to the Subscribe & Save program. Please note that your use of the k18hair.com website and our related services is also governed by our Terms of Service and Privacy Policy, as well as all other applicable terms, conditions, limitation, and requirements on k18hair.com, all of which (as updated from time-to-time) are incorporated into these Terms. By placing an order through our Subscribe & Save program, you agree to these terms, conditions, limitations, and requirements and acknowledge that such orders may subject you to recurring fees and/or terms. Please read these Terms carefully.
If you do not agree to these Terms, please do not place an order through or otherwise enroll in our Subscribe & Save program.
1. How the Subscribe & Save Program Works
The Subscribe & Save program includes all the perks noted on the Pop-Up Window page for Subscribe & Save and are part of these Terms. Subscribe & Save perks include important details and terms, such as information about the product(s) available through our Subscribe & Save program, the cost of the product(s) when purchased through the Subscribe & Save program (the “Subscription Charge”), and the billing/automatic replenishment interval (the “Billing Cycle”). Please carefully review all Subscribe & Save perks, including any important details and terms, before enrolling in or placing an order through our Subscribe & Save program.
When you buy Subscribe & Save product, you agree to have your credit card or other form of payment charged every Billing Cycle on a recurring basis.
K18 reserves the right to change the Subscribe & Save perks, including the discount amounts, shipping discounts (if any), and eligibility used to determine discount amounts, at any time in its sole discretion. All changes will apply to future orders, including for current Subscribe & Save subscribers.
2. Subscribe & Save Eligibility and Returns
The Subscribe & Save program perks are limited to items displaying the Subscribe & Save purchase message. Our program is only available to customers shipping to addresses in the fifty (50) United States of America and the District of Columbia. Your participation in the Subscribe & Save program is personal to you, and you may not assign or transfer your participation in the Subscribe & Save program or any perks to any third party without our authorization.
Subscribe & Save program perks and any Subscribe & Save limited time special Subscribe & Save promotions in effect apply only to eligible products displaying the Subscribe & Save message, and then only if you select the Subscribe & Save delivery method. Subscribe & Save is good while supplies last. Special limited time Subscribe & Save promotions only apply during their effective dates.
All returns under the Subscribe & Save program are subject to the K18 Return/Exchange Policy. Our Subscribe & Save program is void where prohibited.
3. Payment, Renewal & Frequency of Charges
When you place your first order for a product through the Subscribe & Save program, you will be enrolled in our Subscribe & Save program with respect to that product and will be charged the Subscription Charge for your first Billing Cycle on the date of purchase, plus any applicable sales tax. In some cases, k18hair.com eligible customer credits may be applied toward the balance of your order before the Subscription Charge is charged to your payment method.
Unless you cancel, your selected payment method will be charged the relevant Subscription Charge(s) on the next date of your Billing Cycle. BY DEFAULT (AND WITH PRIOR NOTICE TO THE EXTENT REQUIRED BY APPLICABLE LAW), YOUR SUBSCRIBE & SAVE ENROLLMENT WILL AUTOMATICALLY RENEW AT THE BEGINNING OF EACH BILLING CYCLE, AND THE SUBSCRIPTION CHARGE(S) WILL BE AUTOMATICALLY CHARGED TO YOUR SELECTED PAYMENT METHOD. If you do not want your Subscribe & Save order to automatically renew, you can cancel your subscription in accordance with Section 4 below.
If your selected payment method is declined, K18 will prompt you for a new payment method but reserves the right to terminate any unpaid periods in your Subscribe & Save enrollment with no further charges to you. K18 will also automatically retry failed payments periodically over the course of your billing cycle to help you get back to enjoying the Subscribe & Save products you have requested. K18 and/or its parent, subsidiaries and/or affiliates are not responsible for any fees charged by the cardholder's bank including, but not limited to, overdraft fees, insufficient funds fees, interest charges, foreign exchange fees, cross border fees, and other penalties levied by the cardholder's bank.
4. Cancellation
Your Subscribe & Save enrollment for each product you select will remain in effect until it is cancelled. You may cancel by logging into your Account profile at k18hair.com and selecting Subscriptions, then clicking cancel next to each item or by calling K18 Customer Service at 844-564-0384. Cancellations become effective immediately unless such cancellation is made less than twenty-four (24) hours before the product shipment date, in which case the cancellation will be processed for the next Billing Cycle. If you cancel Subscribe & Save for an item and then reactivate it, any discounts applied to the Subscribe & Save item may not be the same discount in effect at the time of cancellation. If the Subscribe & Save discount percentage for the program changes or any other Subscribe & Save perks change, the new discount and/or perks will be applied to your future shipments of that item.
5. Changes to the Subscribe & Save Program and these Terms
K18 receives the right, in our sole discretion, to stop offering the Subscribe & Save program for any or all products and to change these Terms (including all applicable perks, Subscription Charges, Billing Cycles, available products, and the terms, conditions, limitations and requirements on k18hair.com), at any time. In the event that K18 increases the Subscription Charge, we will provide you with thirty (30) days prior notice via email before such changes take effect. All changes will be effective upon your next Billing Cycle, but if you do not agree with the price change, you have the right to reject the new Subscription Charge and may avoid these charges by canceling your enrollment in the Subscribe & Save program according to the instructions in Section 4 above.
K18 may terminate the Subscribe & Save program in whole or with respect to particular product(s), at our discretion without notice.
If we make material changes to these Terms while you are actively enrolled in the Subscribe & Save program, we will notify you either in your Account, by email, or by a another means that is reasonably likely to reach you. Your continued participation after we change these Terms constitutes your acceptance of the changes. If you do not agree to any changes, you must cancel your Subscribe & Save.
If any change to these Terms is found invalid, void, or for any reason unenforceable, that change is severable and does not affect the validity and enforceability of any remaining changes or terms and conditions.