Shipping & Returns

Shipping & Returns

 

Do you offer free shipping? 

We happily offer free shipping within the continental United States. Your order will ship via UPS Ground or USPS, whichever method is appropriate based on the weight of the order. 

Orders to Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands and other U.S. territories will ship Priority Mail via USPS only. All orders are shipped out of our warehouse in Northern California. 

How quickly can you ship my items? 

All orders will be processed and shipped within 2-3 business days after your order is placed. Our business hours are Monday through Friday from 9am-5pm PST. If you place an order on a Friday, your order will ship by Tuesday the following week, given Monday is not a holiday.  

What shipping methods do you use? 

We ship all K18 products via UPS. We also offer expedited shipping at an additional cost. Please NOTE: Allow 2-3 business days for processing before your package is shipped per the expedited shipping selected. 

What is your return/ exchange policy? 

If for any reason you are unsatisfied with K18, we happily offer a refund within 90 days of your receipt date for U.S. domestic orders placed directly through our website. 

Please NOTE: We only process returns for products purchased directly through our website. Any K18 products purchased at our partnering salons must be returned to the store it was originally purchased from. Due to security constraints, we cannot reimburse you for an amount greater than your purchase amount. 

 How do I process a return? 

To return your item, please contact a customer service representative at (415) 495-7210 x 101 or via email at hello@k18hair.com. Our business hours are Monday- Friday from 9am-5pm PST. 

When will my credit card be refunded? 

Please allow up to two weeks for your refund to appear on your credit card statement, each financial institution varies.

What happens if my product arrives damaged? 

If your order from K18 arrives damaged and/ or unusable, please contact a customer service representative at (415) 495-7210 X 101 or at hello@k18hair.com. Our business hours are Monday- Friday from 9am-5pm.

 

    Pro Distribution Partners

    Hair professionals can shop wholesale at the following distributors. Coming soon, professionals within the US will be able to shop directly from K18hair.com. Check back for updates as we continue to expand globally.

    Questions? Email us at hello@k18hair.com

    Paramount Beauty Supply - CT, FL,GA, ME, MA, NH, NJ, NY, NC, PA, RI, SC, VT

    USA

    Twin State Salon Supplies - DC, DE, MD, VA, WV

    USA

    Salon Services Pro - AZ, CO, ID, MT, NM, OR, UT, WA, WY

    USA

    Salon Service Group - AL, AR, IA, IL, IN, KS, KY, MN, MS, MO, NE, OK, TN, TX, WI

    USA

    Sweis Inc - CA, NV

    USA

    Liquid Assets - AL, LA, MS

    USA

    Salonwax Pro - AK

    USA

    Premier Beauty Supply - IL, IN, MI, OH, WI

    USA

    Hong Kong - PlayGround

    HK
    admin@playground852.com

    Sweden - Session Map

    SE

    Cyprus - AJ Vourous

    CY
     

    Australia - Ozdare

    AU
     

    New Zealand - Crew

    NZ
     

    Newfoundland - O'Regan Agencies Limited

    NL

    Finland - Frameda

    FI
     

    Ireland - National Beauty

    IE

    Italy - C.O. Italia Srl

    IT
     

    Netherlands - Bookies

    NL
    Available Now

    Scotland - Warehouse.5

    SC

    Germany - Belludio Boutique Brands

    DE

    Belgium - Building Blocks

    BE

    United Kingdom - Scalp Solutions Ltd

    UK

    Slovenia - Studio Ma

    SI

    Luxembourg - Building Blocks

    LU

    Denmark - ICON Hairspa

    DK

    Latvia- ID Color OU

    LV
     

    Lithuania- Color OU

    LT
     

    Estonia- Color OU

    EE
     

    Switzerland

    CH
     
    Coming Soon

    Taiwan

    TW
     
    Coming Soon

    France

    FR
     
    Coming Soon

    Poland

    PL
     
    Coming Soon

    Bulgaria

    BG
     
    Coming Soon